Shipping policy

Order Processing & Shipping Times:
    •    All orders are processed within 3–4 business days after the initial purchase.
    •    Once your order has been shipped, you will receive a confirmation email with tracking information.
    •    Shipping times may vary depending on your location and the carrier’s delivery schedule.

Lost or Damaged Packages:
    •    Once your package has been shipped and is in the possession of the carrier, CRUEL LA is not responsible for any lost, stolen, or damaged items during transit.
    •    We recommend contacting the shipping carrier directly for any delivery-related issues.
    •    If your package is marked as delivered but you have not received it, please reach out to your local postal service or delivery carrier for assistance.

Address Accuracy:
    •    Please ensure that your shipping information is entered correctly at checkout. CRUEL LA is not responsible for orders shipped to incorrect addresses provided by the customer.